8am - 4pm Monday to Friday
+61 411 605 726
We are based in Brisbane
WHAT THIS WARRANTY COVERS?
Pro Tools Australia Pty Ltd (“STEPCRAFT”) warrants to the original purchaser that the product purchased (the “Product”) will be free from defects in materials and workmanship at the date of purchase.
WHAT IS NOT COVERED?
This warranty is not transferable and does not cover (i) cosmetic damage, (ii) damage due to acts of God, accident, misuse, abuse, negligence, commercial use, or due to improper use, installation, operation or maintenance, (iii) modification of or to any part of the Product, (iv) attempted service by anyone other than a STEPCRAFT authorized service center, (v) Product not purchased from an authorized STEPCRAFT dealer, or (vi) Product not compliant with applicable technical regulations.
OTHER THAN THE EXPRESS WARRANTY ABOVE, STEPCRAFT MAKES NO OTHER WARRANTY OR REPRESENTATION, AND HEREBY DISCLAIMS ANY AND IMPLIED WARRANTIES, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF NON-INFRINGEMENT, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. THE PURCHASER ACKNOWLEDGES THAT THEY ALONE HAVE DETERMINED THAT THE PRODUCT WILL SUITABLY MEET THE REQUIREMENTS OF THE PURCHASER`S INTENDED USE
STEPCRAFT´s sole obligation and purchaser's sole and exclusive remedy shall be that STEPCRAFT will, at its option, either (i) service, or (ii) replace, any product determined by STEPCRAFT to be defective. STEPCRAFT reserves the right to inspect any and all product(s) involved in a warranty claim.
We will accept the return of merchandise that we acknowledge to be defective, and we will offer a repair. If a repair is not reasonable, we offer a non-defective replacement (complete or in parts). At STEPCRAFT's request, defective parts may be required to be returned to STEPCRAFT and will require an RMA, which can be obtained by calling STEPCRAFT support 0411 605 726. In the case of cosmetic damage, Instead of a repair or replacement, we can offer compensation for the reduction in value of a defective product.
SERVICE OR REPLACEMENT AS PROVIDED UNDER THIS WARRANTY IS THE PURCHASER'S SOLE AND EXCLUSIVE REMEDY.
LIMITATION OF LIABILITY
STEPCRAFT SHALL NOT BE LIABLE FOR SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES, LOSS OF PROFITS OR PRODUCTION OR COMMERCIAL LOSS IN ANY WAY, REGARDLESS OF WHETHER SUCH CLAIM IS BASED IN CONTRACT, WARRANTY, TORT, NEGLIGENCE, STRICT LIABILITY OR ANY OTHER THEORY OF LIABILITY, EVEN IF STEPCRAFT HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. Further, in no event shall the liability of STEPCRAFT exceed the individual price of the product on which liability is asserted. As STEPCRAFT has no control over use, setup, final assembly, modification or misuse, no liability shall be assumed nor accepted for any resulting damage or injury. By the act of use, setup or assembly, the user accepts all resulting liability.